Shipping policy
APACHE STAR ships worldwide from our certified U.S. fulfillment centers to deliver premium products with speed and reliability.
Please review the details below to understand how your order will be processed and delivered.
Order Processing
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All orders are fulfilled by our U.S. partner warehouses (main hub: Denver, Colorado).
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Standard processing time: 2–5 business days before shipment.
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Large orders (200+ items) may require 5–10 business days.
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Once an order is accepted by the fulfillment team, it can no longer be modified or canceled.
Estimated Shipping Times*
All transit times begin after the order has been processed.
| Region | Carrier | Estimated Transit Time |
|---|---|---|
| United States (Regular) | USPS | 1–4 business days |
| United States (Express) | USPS Priority | 1–3 business days |
| Canada | FedEx | 2–5 business days |
|
Europe – Zone 2 (France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden) |
FedEx | 2–5 business days |
|
Asia-Pacific – Zone 3 (Australia, Indonesia, Macau, New Zealand, Philippines, Thailand, Vietnam, South Korea) |
FedEx | 2–5 business days |
*Delivery times are estimates and may vary due to customs clearance, local carrier delays, or peak-season demand.
**Shipments to UK military bases are not available.
International Shipping Costs & Customs
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Shipping costs are calculated at checkout based on destination and order weight/size.
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Customs duties, import taxes, and brokerage fees are not included in our prices.
These charges are determined by the destination country and must be paid by the customer upon delivery. -
Customs agencies often calculate fees based on the declared retail price.
Product Restrictions
Some countries restrict certain nutritional supplements or ingredients.
It is the customer’s responsibility to ensure that ordered products are permitted in the destination country.
Orders refused by customs due to product restrictions are not eligible for a refund.
Split Shipments
Because products are stocked in multiple U.S. warehouses, your order may ship in multiple packages at no additional cost.
You will receive separate tracking numbers if your order is split.
Supplements
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All supplements are shipped directly from U.S. fulfillment centers to ensure freshness and quality.
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For health and safety reasons, supplements cannot be returned once shipped.
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However, our 30-Day Satisfaction Guarantee allows you to request a full refund if you are not completely satisfied—no return required.
Simply email info@apachestar.com with your order details to initiate the refund.
Fashion & Accessories
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Fashion and accessory items follow our 30-Day Return Policy.
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To start a return, log into your account at https://account.apachestar.com or email info@apachestar.com for step-by-step instructions.
Order Tracking
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You will receive a shipping confirmation email with tracking details once your order has been dispatched.
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You can also track your shipment anytime by logging into your customer account:
https://account.apachestar.com
Address Accuracy
Please verify all shipping details at checkout.
APACHE STAR is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Questions
For shipping questions or special delivery requests, contact our team at info@apachestar.com.
