Refund policy
We want every APACHE STAR experience to exceed your expectations.
Please review the details below to understand how returns, exchanges, and our supplement satisfaction guarantee work.
30-Day Return Window (Fashion & Accessories)
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You may return all non-supplement items within 30 days of delivery.
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Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
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Customers are responsible for the cost of return shipping.
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No restocking fees will be charged.
To initiate a return, simply log into your account at https://account.apachestar.com and submit a return request,
or email our support team at info@apachestar.com to receive step-by-step instructions
Return address:
- For EUROPEAN customers: Graf-Toerring-Strasse 61, 84577 Tuessling, Germany
- For US & International customers: 680 S Cache Street, Suite 100, Jackson 83001, WY, United States
Returns sent without prior authorization cannot be accepted.
Supplements – 30-Day Satisfaction Guarantee
For health and safety reasons, opened or unopened supplements cannot be returned once shipped.
However, your satisfaction matters:
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If you are not fully satisfied with any APACHE STAR supplement,
you may request a full refund within 30 days of delivery—no return required. -
To claim your refund, please email info@apachestar.com with your order number and product details.
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Our team will process your refund to the original payment method within 5–10 business days of approval.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect.
We will arrange a replacement or refund at no additional cost.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you also have the legal right to cancel or return your order within 14 days
for any reason and without justification.
Items must be in their original, unused condition with proof of purchase.
Refund Timeline
Approved refunds will be issued to your original payment method within 5–10 business days after we receive your return or approve your supplement refund request.
Please allow additional time for your bank or credit card company to process the credit.
For any questions about returns or our supplement guarantee, please contact us at info@apachestar.com.
